Privacy Statement

What is this Privacy Policy for?

What is this Privacy Policy for?

This Privacy Notice applies to users of our website who submit general enquiries, complaints or feedback by phone, email or post and sign up to our email newsletter. We only process your personal information for the purpose of responding to such enquiries and sending email newsletters.

We use cookies which collect information in relation to your use of the website to improve the contents and usability of our website. For further information about our cookies, please refer to our Cookies Policy

This Privacy Notice explains what data we process, why, how it is legal and your rights.


This Privacy Notice applies to personal data collected through our website  or when you contact us by phone, email or post and sign up to our email newsletter.

This Privacy Notice is provided by Holt Lloyd International Ltd (registered in England and Wales with company number 01235124) whose registered address is Unit 100, Barton Dock Road, Stretford, Manchester, M32 0YQ, United Kingdom (“Holt“, “we” or “us”). We are a ‘controller’ for the purposes of the General Data Protection Regulation (EU) 2016/679 and the Data Protection Act 2018 (“Data Protection Laws“).

We take your privacy very seriously.  We ask that you read this Privacy Notice carefully as it contains important information about our processing and your rights.

How to contact us

If you have any questions about this Privacy Notice, how we handle your personal data, or want to exercise any of your rights, please contact:

Digital Manager:        Kat Morris

Address:          Holt Lloyd International Ltd

Unit 100, Barton Dock Road,

Stretford, Manchester, M32 0YQ

Telephone number:    (0) 161 866 4800


Changes to the Privacy Notice

We may change this Privacy Notice from time to time.

Current version: v1 June 2018


Personal data provided by you

Visitors only

If you are just browsing our website we will not collect personal data.

Information you submit

We process personal information about you (such as your name, address, email address and telephone number and anything else that you provide to us) when you contact us by phone, email or post in order to respond to the enquiry you are making.

We also collect personal information when you contact us, send us feedback or complete surveys which we use to improve our services and products in the future.

Email newsletter

If you sign up to receive our email newsletter, which contains information about our new products, offers, competitions and news, we will use your name, email address, company name and your area of interest.

You can unsubscribe at any time by contacting us at the details set out above or clicking the “unsubscribe” link in the emails that you receive.

Special categories of personal data provided by you

We do not collect any special categories of personal data about you unless you decide to provide it to us.

Personal information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on their behalf and has agreed that you can.


We are allowed to process your personal data on the following legal bases:

Legitimate Interest

It is in our legitimate interests to:

  • Respond to enquiries in order to serve our customers. We will only use your personal data for this purpose; and
  • Monitor how our website is used in order to improve it. We use aggregated data to do this so it does not impact on your privacy.
  • Please be aware that you have the right to object to the processing of your data in relation to the legitimate interests identified.


We will only send our email newsletter to you if you have provided us with your consent. You can withdraw this consent at any time.


Like any business, we use service providers to operate our website. Some of these service providers will process your data as part of the services they offer to us. We take steps to ensure that our service providers treat your data in accordance with the law, only use it in accordance with our contract with them and keep it secure.


  • MailChimp – mass mailing service
  • The Foundry Communications – website hosting and servers

We also share data as necessary to enforce our legal rights, defend legal claims and if required by law to disclose to courts, police, law enforcement agencies or regulators.

Transfers of your information out of the European Economic Area (“EEA”)

We may need to transfer your personal data to the USA, Canada and India, all of which are located outside the EEA, for the purpose of:

transferring information to our affiliates in the USA and Canada for the purposes of keeping records within our systems and providing IT support

where our service providers are based in India and provide their services to us from this country.

Any transfer of your data will be carried out in accordance with the law to safeguard your privacy rights and give you remedies in the unlikely event of a security breach or to any other similar approved mechanisms.

How we keep your data secure

We strive to implement appropriate technical and organisational measures in order to protect your personal data against accidental or unlawful destruction, accidental loss or alteration, unauthorised disclosure or access and any other unlawful forms of processing. We aim to ensure that the level of security and the measures adopted to protect your personal data are appropriate for the risks presented by the nature and use of your personal data. We follow recognised industry practices for protecting our IT environment and physical facilities.


The table below provides details about how long we will process your data.

Data we process         How long this will be held for

Information from enquiries    Until the enquiry has been completed and no further responses are received for a reasonable period.

Email newsletter         Until you tell us that you no longer wish to receive the email newsletter


As a data subject, you have the following legal rights:

  • Right of access to personal data relating to you
  • Right to correct any mistakes in your information
  • Right to ask us to stop contacting you with direct marketing
  • Right to prevent your personal data being processed in some circumstances
  • Right to object to processing of your data where processed on the grounds of legitimate interests
  • Right to erasure in some circumstances
  • Right to withdraw consent

If you would like to exercise your rights, please contact us at the details set out above in the section headed “How to contact us”.

We will respond to any rights that you exercise within a month of receiving your request, unless the request is particularly complex, in which case we will respond within three months.

Please note that exceptions apply to some of these rights which we will apply in accordance with the law.

What will happen if your rights are breached?

You may be entitled to compensation for damage caused by contravention of the Data Protection Laws.

Complaints to the regulator

If you do not think that we have processed your data in accordance with this Privacy Notice, you should let us know as soon as possible. You also have the right to complain to the Information Commissioner’s Office. Information about how to do this is available on its website at