Location: Head office, Trafford Park, Manchester

(Hybrid 3 Days in Office)

About the role

We are seeking a dedicated and organised Customer Service Coordinator to join our dynamic team.

The successful candidate will play a vital role in ensuring exceptional customer experiences through effective communication, data management, and problem-solving.

This position offers an excellent opportunity for individuals who are passionate about delivering outstanding service.

The role involves engaging with customers, managing enquiries and working with our Supply Chain team and Distribution Centre to ensure all deliveries are made in full and on-time.

Role Responsibilities

• Processing of customer orders – Full validation of product codes, prices, stock availability & delivery instructions is essential to ensure accurate, on-time deliveries. Check that orders meet the minimum order requirement and are within the agreed lead-times and all prices have been approved.
• Internal Communications – Daily contact with the Distribution Centre and factory regarding stock availability and delivery dates.
• Frequent communication required to update the Sales Managers of any issues or activity within their accounts.
• Keep Sales & Supply Chain informed of any stock issues or unusually large demand for planning and production purposes.
• Liaise with Credit Control if orders go on Credit hold.
• Frequent contact with the customers regarding deliveries and stock availability etc.
• Delivery Bookings – Certain accounts require delivery booking confirmation via their own portals. Some require additional documentation.
• Creation of delivery – Communication of any specific delivery requirements to be communicated to our Distribution Centre to ensure on-time delivery.
• Maintain Order Tracker & National Account Procedures.
• Departmental holiday / absence cover – Provide support as required.
• Customer Master Data maintenance – Input new accounts onto SAP.
• Processing of Credits, Debits & Returns.

• Exceptional attention to detail
• Extremely thorough communication skills – Email / Phone
• Full understanding of all processes within the department & a good understanding of how our processes & actions affect others within the business.

• Strong, proven experience in a similar working business environment
• Experience of SAP &/or Dynamics 365 would be preferred.
• Relevant experience of national retailers and an understanding of customer expectations is preferred, but not essential.
• Proficient in Microsoft Office

• 25 days holiday (increases with service) + public holidays
• Free Secure Parking on site
• Contributory pension
• Group Income Protection Insurance
• Sick pay

Holts have been around for over 100 years, and you don’t get to be as old as we are without having great people working with us. For over a century Holts has been making vehicles shine and perform to the best of their ability. And the approach is no different when it comes to our people.

We pride ourselves on developing and training our colleagues; promoting from within and giving you the tools to shine in your career. When working for Holts, you can be assured of a progressive, inclusive, and friendly working environment that welcomes all new members to the team.

This is alongside the opportunity to work within one of the most respected names in the automotive industry today, getting to grips with our four household names in Redex, Prestone, Simoniz, and Holts. As a member of the Holts team, you’ll be helping vehicle owners worldwide keep their vehicles functioning and looking their best.

We can’t wait to welcome you on board!

If you’re looking for your next opportunity and a chance to progress your career, and/or would like further information on this role, please contact Sarah McKie-Jones, Head of HR at sarah.mckie-jones@holtsauto.com.